Automated Tenant Repair Request System
A 2 AM call about a burst pipe can't wait for business hours. This guide explains how an AI Agent acts as your 24/7 tenant answering service, intelligently handling every maintenance and repair request to protect your properties and keep tenants happy.
The Chaos of Manual Maintenance Intake
For most property managers, handling maintenance is a constant, chaotic scramble. Calls, voicemails, texts, and emails arrive at all hours. Urgent issues get buried under routine requests, and your team wastes hours playing phone tag with tenants and vendors just to get the basic information needed to create a work order.
The Old Way: A Manual Mess
- A tenant calls at 10 PM with a leak. It goes to voicemail. They panic and call again, frustrated.
- Your manager listens to the voicemail the next morning at 9 AM.
- They call the tenant back to get more details, but the tenant is at work and misses the call. Phone tag begins.
- Hours later, they finally connect. Now they can call the plumber.
- **Result:** A simple repair takes 12+ hours to address, causing property damage and a very unhappy tenant.
The AI Way: Automated & Instant
- A tenant calls at 10 PM. The AI Agent answers instantly.
- The AI understands "leak," triages it as an emergency, and asks for a photo via text.
- It automatically creates a high-priority work order in your PM software with all the details and the photo attached.
- Simultaneously, it sends an SMS to your on-call plumber with the work order. The plumber accepts the job.
- **Result:** The entire process is handled in under 5 minutes. The tenant is impressed, and the property is protected.
Ready to Automate Your Maintenance Workflow?
Stop letting maintenance calls run your day. See how the AI Agent can give you back your time and provide a superior experience for your tenants.